Shipping, Handling & refunds
At Bass Assassin, we are always looking for ways to serve our customers better. You can find answers to some common shipping questions below. If your question is not addressed here, please contact us for further assistance.
FREE Shipping for Orders Over $49.99:
BassAssassin.com is now offering FREE shipping on orders over $49.99. US, Canada, Puerto Rico, and Mexico orders only. Simply shop the site as usual and FREE shipping will be provided at checkout if your order is over $49.99 and within the US, Mexico, Canada or Puerto Rico.
Shipping Policy Domestic Shipping: All of our orders are usually shipped via UPS or the United States Postal Service. Please allow up to 1-3 days for the processing of your order, however most orders leave the same day.
These rates are for the United States, Canada, Mexico and Puerto Rico only. All orders outside the US will be shipped via USPS.
Shipping Method Rate:
Standard Ground $10.00
3 Day Air $14.95
2 Day Air $20.95
Next Day Air $31.95
These are flat rates, regardless of order size.
***ALL AIR ORDERS MUST BE PLACED BY 11:00 A.M. EST. TO BE SHIPPED SAME DAY!!!***
International Shipping:
Orders shipped to international destinations will be charged according to weight and method of shipment. This does not apply to Canada, Mexico or Puerto Rico; as they are shipped domestically. You can check out directly on the website by choosing “This Option is required for all International Customers” on the checkout page just underneath the order total. We would then contact you for payment via PayPal and with shipping options. Please contact customer service if you are having difficulty with placing an international order at orders@bassassassin.com.
Backorders:
We make every attempt to keep all items in stock. However, quantities may run out from time to time. If an item is back-ordered for more than 30 days, the order will automatically be cancelled. Please note if you want backorders cancelled at time of order.
Returns and Exchanges:If for any reason you are not satisfied with your order within 21 days after purchase, please contact our customer service department. All returns and exchanges must be new, unused and in original package. Merchandise must include a copy of our original invoice or packing slip. Shipping and handling is not refundable.
Damages:
All claims for concealed loss or damage should be reported at once to our customer service department. Your claim will be handled in an urgent manner and we will do our best to make you happy.
Pricing and Specifications:
Merchandise prices and specifications are subject to change at anytime without notice. We reserve the right to correct any errors we have made in misprints, photographical and descriptive copy. Any article may be withdrawn from current sale at any time.
FREE Shipping for Orders Over $49.99:
BassAssassin.com is now offering FREE shipping on orders over $49.99. US, Canada, Puerto Rico, and Mexico orders only. Simply shop the site as usual and FREE shipping will be provided at checkout if your order is over $49.99 and within the US, Mexico, Canada or Puerto Rico.
Shipping Policy Domestic Shipping: All of our orders are usually shipped via UPS or the United States Postal Service. Please allow up to 1-3 days for the processing of your order, however most orders leave the same day.
These rates are for the United States, Canada, Mexico and Puerto Rico only. All orders outside the US will be shipped via USPS.
Shipping Method Rate:
Standard Ground $10.00
3 Day Air $14.95
2 Day Air $20.95
Next Day Air $31.95
These are flat rates, regardless of order size.
***ALL AIR ORDERS MUST BE PLACED BY 11:00 A.M. EST. TO BE SHIPPED SAME DAY!!!***
International Shipping:
Orders shipped to international destinations will be charged according to weight and method of shipment. This does not apply to Canada, Mexico or Puerto Rico; as they are shipped domestically. You can check out directly on the website by choosing “This Option is required for all International Customers” on the checkout page just underneath the order total. We would then contact you for payment via PayPal and with shipping options. Please contact customer service if you are having difficulty with placing an international order at orders@bassassassin.com.
Backorders:
We make every attempt to keep all items in stock. However, quantities may run out from time to time. If an item is back-ordered for more than 30 days, the order will automatically be cancelled. Please note if you want backorders cancelled at time of order.
Returns and Exchanges:If for any reason you are not satisfied with your order within 21 days after purchase, please contact our customer service department. All returns and exchanges must be new, unused and in original package. Merchandise must include a copy of our original invoice or packing slip. Shipping and handling is not refundable.
Damages:
All claims for concealed loss or damage should be reported at once to our customer service department. Your claim will be handled in an urgent manner and we will do our best to make you happy.
Pricing and Specifications:
Merchandise prices and specifications are subject to change at anytime without notice. We reserve the right to correct any errors we have made in misprints, photographical and descriptive copy. Any article may be withdrawn from current sale at any time.
