FAQ

Frequently Asked Questions

BassAssassin.com is now offering FREE shipping on orders over $49.99. US, Canada, Puerto Rico, and Mexico orders only. Simply shop the site as usual and FREE shipping will be provided at checkout if your order is over $49.99 and within the US, Mexico, Canada or Puerto Rico.
Shipping Policy Domestic Shipping:All of our orders are usually shipped via UPS or the United States Postal Service. Please allow up to 1-3 days for the processing of your order, however most orders leave the same day.

All online orders that include a valid e-mail address will be sent an order acknowledgement. When the order is shipped from our warehouse you will receive a shipping confirmation via email to inform you of your order status.  Your shipping confirmation will include ship date, carrier and tracking number.  Please allow up to 24 hours after shipment for your tracking number to be activated.  Standard delivery time for most orders is 3-6 business days.

You can rest assured that your card number is safe and secure. During checkout you should see on the top of the screen right next to the address bar; a pad lock that lets you know that you are on a secure website. If you do not see this lock, do not proceed with your checkout and give us a call immediately at 386-294-1049.

**If you still do not feel safe, you are more than welcome to call and give us your card number over the phone. (We do not keep your card number. After the number has been processed, it is shredded.)**

We accept Visa, MasterCard, and Discover. Also keep in mind that we must have the card number, expiration date, and the last three digits on the back of the signature line; this is the security code. You will also be asked for both your billing and shipping addresses. If the billing address does not match the card billing information or if all of the card information is not correct, your order will not go through.
For our International customers; we prefer that you let us invoice you via PayPal once you have completed your order on our site or that you fax your order and credit card information to us at 1-386-294-3495. Please do not email any card information for your security.